A person called 111 after being assaulted by a family member. Police were not able to attend immediately because there were no available officers. When Police did arrive, they arrested and charged the family member. However, following the arrest Police didn't keep in regular contact with the complainant.
Following discussions with the Authority, Police apologised to the complainant for their poor response and since then have been actively supporting the complainant with an application to ACC for support.
IPCA: 20-4277