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We are the only NZ Police oversight body

We are not part of the NZ Police

Under law we are fully independent

If you have a complaint about the NZ Police, you can come to us

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Covid-19: Contact us

25 Mar 2020, 5.30pm

Kia ora koutou katoa.

Due to the Covid-19 emergency and lock down, from Monday 23 March until further notice, all Independent Police Conduct Authority staff are working remotely.

We will do our best to ensure the services we provide remain as seamless as possible. Please be understanding if we are not able to respond to your enquiry or complaint as quickly as we normally would.

During the state of Covid-19 alert Level 4, please do not physically post correspondence to us as we have limited capacity to access mail. The easiest way to contact us is via this website.

For complaints, please submit these via the online complaints link under the Complaints tab of this website.

If you have an existing complaint, or your complaint is currently under investigation, we will continue to work on it. The time frame for resolving these complaints is likely to take longer than normal.

If you need to connect with us, please email us at info@ipca.govt.nz and we will do our best to get back to you as soon as possible.


0800 503 728 freephone (NZ only)

(04) 499 2050


Complaints and general enquiries info@ipca.govt.nz

Media and website enquiries communications@ipca.govt.nz


(04) 499 2053


PO Box 25221
Wellington 6140


Level 10
1 Grey Street
Wellington 6011

Opening Hours 8:30am to 5pm Monday to Friday

In addition to public holidays, we're closed on the Tuesday following Easter Monday and the days between Boxing day and New Year's Day.

Language assistance

We can provide an interpreter on the phone. This is a free service called Ezispeak.

Call us on 0800 503 728 and tell us what language you speak. Ask for an interpreter. You may be asked to wait on the telephone - do not hang up.

NZ Relay

People who have hearing or speech impairment or are Deaf or Deaf blind can phone us through NZ Relay.

NZ Relay is a free national service that supports people to use the phone. All calls are private and strictly confidential.

For more information on using NZ Relay visit the NZ Relay Help desk.

Video Interpreting Service

People who are Deaf and use New Zealand Sign Language (NZSL) can contact us through the Video Interpreting Service (VIS).

VIS is a NZ Relay service and all calls are private and strictly confidential.

VIS is free and available for phone calls and in-person meetings 8am to 8pm Monday to Friday.

Contact the Authority

Please complete the form below and click the 'Send' button.

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