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We are the only NZ Police oversight body

We are not part of the NZ Police

Under law we are fully independent

If you have a complaint about the NZ Police, you can come to us

Mana Whanonga Pirihimana Motuhake

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Contact us


0800 503 728 freephone (NZ only)

(04) 499 2050

To make a complaint, leave a phone message with an email or postal address if you do not wish to use our online form. We will send you a complaint pack. 


Complaints and general enquiries info@ipca.govt.nz

Media and website enquiries communications@ipca.govt.nz


PO Box 25221
Wellington 6140


Level 10
1 Grey Street
Wellington 6011

Opening Hours 8:30am to 5pm Monday to Friday

In addition to public holidays, we're closed on the Tuesday following Easter Monday and the days between Boxing day and New Year's Day.

Language assistance

We can provide an interpreter on the phone. This is a free service called Ezispeak.

Call us on 0800 503 728 and leave a message telling us what language you speak. Ask for an interpreter. We will call you back. 

NZ Relay

People who have hearing or speech impairment or are Deaf or Deaf blind can talk to us using NZ Relay.

NZ Relay is a free national service that supports people to use the phone. All calls are private and strictly confidential.

For more information on using NZ Relay visit the NZ Relay Help desk.

Video Interpreting Service

People who are Deaf and use New Zealand Sign Language (NZSL) can contact us through the Video Interpreting Service (VIS).

VIS is a NZ Relay service and all calls are private and strictly confidential.

VIS is free and available for phone calls and in-person meetings 8am to 8pm Monday to Friday.

Contact the Authority

Please complete the form below and click the 'Send' button.

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