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We are the only NZ Police oversight body

We are not part of the NZ Police

Under law we are fully independent

If you have a complaint about the NZ Police, you can come to us

Mana Whanonga Pirihimana Motuhake

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Contact us

Due to the current COVID 19 Level 2, some of the team at the Independent Police Conduct Authority are working remotely. Please contact us via phone and leave us a message with your contact name and phone details so we can respond to your enquiry. Alternatively, you can complete our online complaint form located here or send your email enquiries as indicated below.


0800 503 728 freephone (NZ only)

(04) 499 2050


Complaints and general enquiries info@ipca.govt.nz

Media and website enquiries communications@ipca.govt.nz


(04) 499 2053


PO Box 25221
Wellington 6140


Level 10
1 Grey Street
Wellington 6011

Opening Hours 8:30am to 5pm Monday to Friday

In addition to public holidays, we're closed on the Tuesday following Easter Monday and the days between Boxing day and New Year's Day.

Language assistance

We can provide an interpreter on the phone. This is a free service called Ezispeak.

Call us on 0800 503 728 and tell us what language you speak. Ask for an interpreter. You may be asked to wait on the telephone - do not hang up.

NZ Relay

People who have hearing or speech impairment or are Deaf or Deaf blind can phone us through NZ Relay.

NZ Relay is a free national service that supports people to use the phone. All calls are private and strictly confidential.

For more information on using NZ Relay visit the NZ Relay Help desk.

Video Interpreting Service

People who are Deaf and use New Zealand Sign Language (NZSL) can contact us through the Video Interpreting Service (VIS).

VIS is a NZ Relay service and all calls are private and strictly confidential.

VIS is free and available for phone calls and in-person meetings 8am to 8pm Monday to Friday.

Contact the Authority

Please complete the form below and click the 'Send' button.

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