We take the health and safety and wellbeing of our staff seriously and have some rules of engagement that we’d like you to know about.
Harmful communications to staff – such as abusive or offensive comments and harassment – are never acceptable and may result in the Authority declining to investigate your complaint.
We can provide an interpreter on the phone. This is a free service called Ezispeak.
Call us on 0800 503 728 and leave a message telling us what language you speak. Ask for an interpreter. We will call you back.
People who have hearing or speech impairment or are Deaf or Deaf blind can talk to us using NZ Relay.
NZ Relay is a free national service that supports people to use the phone. All calls are private and strictly confidential.
For more information on using NZ Relay visit the NZ Relay Help desk.
People who are Deaf and use New Zealand Sign Language (NZSL) can contact us through the Video Interpreting Service (VIS).
VIS is a NZ Relay service and all calls are private and strictly confidential.
VIS is free and available for phone calls and in-person meetings 8am to 8pm Monday to Friday.
0800 503 728 freephone (NZ only)
To make a complaint, leave a phone message with an email or postal address if you do not wish to use our online form. We will send you a complaint pack.
Complaints and general enquiries email@example.com
Media and website enquiries firstname.lastname@example.org
PO Box 25221
1 Grey Street
Opening Hours 8:30am to 5pm Monday to Friday
In addition to public holidays, we're closed on the Tuesday following Easter Monday and the days between Boxing day and New Year's Day.
Please complete the form below and click the 'Send' button.