Skip to content

Complaints data

The Authority receives about 2000 complaints each year. More detailed information is also available in our latest Annual Report.

During the 12 month period to 30 June 2016, 2441 complaints and referrals were received, compared to the 2515 complaints and referrals received in the previous year. In 2015/16, the most common complaints were over: attitude/language; performance/attendance; practice and procedure; and failure to investigate.

Number of complaints



Year to 30 June

2013 2014 2015 2016

Number of complaints

1997 2193 2515 2441

What were the complaints about?

During 2015/16:

  • There were 73 complaints categorised as Category 1. Those complaints were of the most serious type and required independent investigation or oversight by the Authority. They included allegations of serious assaults by Police officers, failures by Police to adequately investigate serious matters, and deaths or injuries following Police pursuits.
  • The Authority released 21 public reports.
  • There have been six Police shooting incidents during the financial year; three fatal and three non-fatal. There were three Police shooting incidents in the previous financial year and the Authority has concluded those investigations.

Investigations

The Authority continues to maintain a stable caseload of independent investigations in the face of increasing numbers of complaints and incidents. We completed 75 independent investigations during the year and had 62 ongoing open investigations at 30 June 2016.

Age of complaints

As at 30 June, 90% of the Authority’s Independent investigations in Category 1 cases were in line with the target measures. This is a marked improvement on last year’s performance, and shows that the Authority has essentially eliminated the large backlog of cases that existed in earlier years.

 

 

MoST Content Management V3.0.6374