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We are the only NZ Police oversight body

We are not part of the NZ Police

Under law we are fully independent

If you have a complaint about the NZ Police, you can come to us

Mana Whanonga Pirihimana Motuhake

What we do

The Independent Police Conduct Authority is the only official New Zealand Police oversight body.

Due to the current COVID 19 Level 2, some of the team at the Independent Police Conduct Authority are working remotely. Please contact us via phone toll free on 0800 503 728 and leave us a message with your contact name and phone details so we can respond to your enquiry. Alternatively, you can complete our online complaint form located here or send your email enquiries to info@ipca.govt.nz 

We handle, investigate and resolve complaints about the Police. By law we're also notified of and may investigate incidents where Police have caused death or serious injury.

We also monitor places of Police detention to ensure human rights standards are being met.

View the Independent Police Conduct Authority Act 1988.

Read more about our role in monitoring places of Police detention.

How we act on complaints

When we receive a complaint, we may carry out our own investigation, refer the complaint to the Police for investigation or coordinate resolution of the complaint.

In some cases, we'll talk to you and the Police about the best way to resolve your complaint. We stay involved until your case is closed.

When a complaint is referred to the Police for investigation, we take steps to ensure the investigation is properly undertaken. This normally means actively overseeing and reviewing it when it's completed.

Notifying Police of complaints

Police must also inform us of any incident in which Police staff, acting in the execution of their duty, cause death or serious injury.

Find out more about the complaints process.

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