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If my complaint is being referred to Police, and reviewed by the Authority on its completion, what will happen?

The Authority will write to you confirming receipt of your complaint and advise you that your complaint has been referred to Police for investigation.

Once Police receive your complaint they will assign a Police officer to your matter.

The assigned Police officer will act as the nominated point of contact for the duration of the Police investigation. All enquiries relating to the investigation should be directed to this officer who will be able to advise you of the progress of your complaint via regular updates.

At its conclusion, the outcome of your case will be communicated to you by the Police.

If you are dissatisfied with the outcome of the Police investigation you should contact the Authority detailing what specific aspects of the Police decision you do not accept and why.

The Police file is sent to the Authority and we independently review the Police investigation. Any information you have provided about your dissatisfaction will be taken into account during that review process.

If you have expressed dissatisfaction about the Police investigation the Authority will write to you to confirm the outcome of our review.



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