Resolution Analyst

• Flexible working hours
• Training and coaching provided
• A friendly, supportive and inclusive organisational culture

The Independent Police Conduct Authority (IPCA) is an independent body set up by Parliament to respond to complaints against the Police and independently investigate serious incidents involving Police employees.

Our Resolution Teams are responsible for receiving, assessing, categorising and resolving specific types of complaints about Police.

We are looking for a Resolution Analyst to assist us with this for a twelve month fixed term.

Our Resolution Analysts come from various backgrounds, including recent graduates starting their career and those returning to the workforce, bringing life experience. To be successful in this role you’ll need the following:

• excellent writing and analytical skills
• the ability to correctly interpret and apply legislation and policy
• well-developed relationship management skills and the ability to effectively manage difficult and sensitive situations
• cultural awareness and recognition of the Treaty of Waitangi as New Zealand's founding document
• strong EQ and effective strategies to maintain resilience
• attention to detail and strong organisation skills
• integrity as a core value.

We will provide you with on-the-job training and ongoing coaching to help build your skills, knowledge and experience in assessing and managing complaints, engaging with a diverse range of people and sharpening your written communication skills. 

You’ll be part of small, friendly organisation which prides itself on working diligently, working with integrity and ensuring that people who come to IPCA for assistance are provided an excellent and fair service. We are currently preparing to transition to an Inspector-General following the recent Government announcement in response to our report on a major investigation so this is an exciting time to be part of the Authority.

A relevant qualification and/or knowledge of Police or similar law enforcement agency functions is desirable though not essential.

If you are interested in this position, please go to our website www.ipca.govt.nz where you can download the Position Description and application form. 

To apply, please send your cover letter, resume and completed application form to hr.recruitment@ipca.govt.nz

Applications close at 5pm on Sunday 25 January 2026