The Authority oversaw a Police investigation into a notification from Police National Headquarters where it was alleged that a Police employee did not follow correct procedures when receiving a 111 call for emergency assistance. The Police investigation found the employee made significant errors and demonstrated poor judgement when handling the call. This resulted in delays in emergency services attending the incident. During the employment process, the employee resigned from Police.
The Authority is satisfied with how the Police conducted the investigation and subsequent review of this incident and agrees with the conclusions reached.
IPCA: 20-4258