In the year to 30 June 2009, the Authority received 1997 complaints - compared with 2076 complaints the previous year.
|
Year to 30 June |
2003 |
2004 |
2005 |
2006 |
2007 |
2008 |
2009 |
|
Number of complaints |
1781 |
1956 |
1902 |
1741 |
2016 |
2073 |
1997 |
The Authority classifies its complaints under 33 codes. In 2007/08, the most common complaints were over: neglect of duty; practices, policies and procedures; bad language or attitude; and use of physical force.
The Authority received:
During 2008/09, the Authority conducted independent investigations into 219 cases. Of those, 81 remained open at 30 June 2009.
At 30 June 2009, the Authority had 30 complaints that were 12 months or older. That compares with 211 complaints 12 months or older at 30 June 2008 and 1611 complaints 12 months or older at 30 June 2007.